Terms and conditions for portrait painted on canvas
When entering into an agreement, 50% of the agreed price is paid.
The remaining amount and any cost of frame and freight is paid at the latest immediately before delivery of the finished picture.
The work process lasts a minimum of one month. If the portrait is urgent, I can shorten the process a little, but never more than I can guarantee high quality.
Shipping by agreement. The finished image is securely wrapped in bubble wrap and a special box and is usually sent as a trackable value shipment.
I offer a 30-day satisfaction guarantee from receipt.
50% is refunded.
If the customer is not satisfied, the picture must be sent back as it was received.
At the same time as the return, the customer is asked to provide bank details in writing so that I can transfer immediately after receipt.
Shipping is paid by the customer, and I do not receive packages sent by cash on delivery.
For returns, use the following address.
Dagmarsgade 3A, st.
2200 Copenhagen N.
According to the Purchase Act, there is a 14-day right of withdrawal, but in the case of order purchases, i.e. a product that is specially manufactured, there is no right of withdrawal. On the other hand, there is a 24-month right of complaint in relation to errors in material etc.
The customer must give consent before I exhibit a portrait.
The same applies to pet portraits.
I do not pass on information or photos to others.
After receiving your portrait, you will not receive newsletters or other advertising from me.